SOFTWARE ESCALATIONS ENGINEER | FULL REMOTE | SAAS | IT OPERATIONS | NETWORKING

14/04/2021

Full Remote

Job description

Techyon è il primo Head Hunter italiano esclusivamente specializzato nella ricerca e selezione di professionisti e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital DNA company.

About the Company: per innovativa realtà finale digitale Americana, leader globale nel proprio settore, i nostri Recruitment Engineer ricercano un Software Escalations Engineer.

La risorsa sarà inserita in Remoto in un team internazionale, allocato in tutto il mondo, dove collaborerà alla risoluzione di criticità e proporrà soluzioni riguardo la piattaforma digitale proprietaria (SaaS).

 

Core Responsibilities: 

  • Facilitate, follow, enforce, and improve the engineering escalations process.
  • Head escalation resolutions requiring extensive analysis, troubleshooting and collaboration with product development teams
  • Engineer and investigate both platform (OS, infrastructure, network, etc) and product issues.
  • Respond and analyze complex customer technical problems which are not routine, and require research or creative problem solving to resolve.
  • Work with support and product teams to update product documentation.
  • Assist other engineering teams with testing and validation as needed.

Job requirements

Must Have: 

  • 1-3 years of software development or IT operations experience, working in Agile software development environment
  • Experience and understanding of some of the following:

SaaS scaling and reliability
Network Infrastructure & Security
Network protocols
Operating systems administration & internals (Windows and/or Linux)
Data engineering
Distributed systems

  • Fluency in English
  • Ability to learn quickly and perform effectively under pressure.
  • Strong technical aptitude
  • Bachelor’s degree – Computer Science, Information Technology, or related field

Nice to Have:

  • Knowledge of any of the following technologies:

OOA/OOD
C# .NET
JavaScript
.NET Core
C++
Jenkins
Octopus Deploy
GitHub

Other info

Location: Italia, Remoto.

Further information: Benefit e bonus aziendali, esposizione internazionale, modalità di lavoro Agile. Possibilità di inserimento con Partita IVA. E’ richiesta disponibilità ad effettuare rari spostamenti verso la sede di Pisa.

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