Job description

Techyon is the first Head Hunter which exclusively specializes in the search and selection of professionals and managers in the Information Technology field. Our Recruitment Engineers select the best IT profiles for prestigious IT consulting firms, banks, service companies, manufacturing groups, start-ups of excellence and digital DNA companies.

About the Company: for an important multinational company, operating as a leader in the Fashion and Luxury sector, our Recruitment Engineers are looking for an IT Manager.

Core Responsibilities: 
  • Manage the IT infrastructure of italian entities (Manufacture and Retail site) including network (infrastructure and devices), telephony and Users Hardware, monitoring systems and network performances to ensure the highest level of performance

  • Plan, organize, control and evaluate IT operations (proactive visit, site opening, etc.), coordinating Internal and Proximity Support resources, ensuring the business activity coverage during the working hours

  • Ensuring active management of the day-to-day activities and incidents to increase the quality of service delivered

  • Organize communication, awareness programs and training sessions for IT, office and security tools for end-users

  • Ensure close relation with IS in Retail and Manufactures and collaborate with Central Team to maintain standards and functionality

  • Manage IT staff (Internal and Proximity Support) by training and coaching them, communicating job expectations and appraising their performance

  • Implement and coordinate systems, policies and procedures

  • Ensure security of data, network access, backup systems, computers and mobile devices, monitoring the patches to be applied and ensure that these are applied in agreement with Core Model and Core Procedures

  • Identify problematic areas, designing and proposing solutions to be implemented in time once approved

  • Maintain and be accountable for asset management in order to preserve assets, information security and control structures

  • Report on a weekly basis to the IS&T Director to cover both run and project activities of the perimeter with Status, Progressions and Points of Attention

  • Contribution to technical documentation (enrichment of technical procedures and knowledge database) in collaboration with the knowledge manager

  • Handle annual IT budget accordingly to the approval of the management and follow-up in order to ensure cost-effectiveness, monitoring expenses and propose actions to keep them in line with the IT budget

  • Manage IT Purchase Orders, according to validated budget, ensuring that all is delivered as agreed with the vendor and on time

  • Schedule and Animate regular meetings with main partners of its perimeter to follow activities and to challenge them for services

  • Verify and contribute to Service Level Agreements (SLA) within 3rd parties managed

Job requirements

Must Have:
  • Proven working experience as an IT manager or relevant experience in proximity support activities

  • Proved knowledge of technical management, information analysis and computer hardware/software systems in a multiple-sites environment

  • Hands-on experience with computer networks, network administration and network installation

  • Network & Telecom: WAN MPLS, LAN/WLAN/IPT Cisco

  • Windows client & servers systems

  • Apple systems (iOS and OSX) 

  • Management of mobility devices

  • Ability to coordinate resources

  • Deal with internal clients with empathy and comprehension

  • Collect users requirements and provide feedback to them on regular basis on their requests (Positive, Negative or follow-up)

  • Fluent in English

Nice to Have:
  • Skills in IT project and architecture management will be appreciated

  • Able to work in a fast-paced demanding environment

  • French is a plus

Other info

Location: Milan / Venice

Further information: Mobility inter-site – regular visits should be done in all sites under his/her responsibility.

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